FAQs

1. How do I qualify for my gift?

By purchasing Travel Money, topping up your Travel Money Card, applying for an International Driving Permit, or using the Passport Check and Send Service, or Digital Passport Check and Send Service and then by taking out a new Post Office travel insurance policy between 1st June 2019 and 29th September 2019.

2. When do I get my gift?

Once you have taken out your policy, please allow 2 business days to receive your “How To Claim” email.

3. Where will my gift be sent to?

Your “Gift Code Reveal” email will be sent to the email address supplied at the point of taking out your travel insurance policy, after you have selected it from your “How To Claim” email.

4. I have not received my gift, what should I do?

If you haven’t received your “How To Claim” email within 2 business days, or have not received your “Gift Code Reveal” email after selecting your gift, please get in touch with MLP and a member of the team will be happy to help you. Lines are open Monday to Friday 9am to 5.30pm.

5. I have chosen my gift however, I would now like to change it.

Unfortunately, once you have made your gift selection it is not possible to change your chosen gift.

6. My claim won’t submit, what should I do?

If you are having difficulties, please contact MLP and a member of staff will be happy to help.

7. I have a question about my Post Office Travel Insurance, who can I contact?

For any questions regarding your Post Office Travel Insurance please call: 0330 123 3690. Open Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday from 10am to 5pm.
Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Call may be monitored or recorded for training and compliance purposes.

Amazon.co.uk Gift Card*

1. Is there an expiry period relating to my Amazon.co.uk Gift Card*?

Your Amazon.co.uk Gift Card* is valid for 10 years.

2. How do I redeem my Amazon.co.uk Gift Card*?

When you redeem an Amazon.co.uk Gift Card*, the funds will be stored in 'Your Account' and automatically applied to your next eligible order. The original expiry date, applies to any unused funds. For full instructions on how to redeem it click here.

3. I'm not ready to use my Amazon.co.uk Gift Card* yet, can I save it on my account?

After you've entered the code on Amazon's site, they'll keep the balance in your account for use on future purchases so that you don't need to enter the code again. You can choose to check out without using it when you select your payment method. Simply uncheck the box next to 'Use your Gift and promotional balance'. If you don't see this screen during checkout, you can click Change under the Payment Method heading on the final page before you place your order. Your available balance will be automatically applied to 1-Click orders.

4. I'm having problems assigning my Amazon.co.uk Gift Card* to my account.

After you've entered the code on Amazon.co.uk, they'll keep the balance in your account for use on future purchases so that you don't need to enter the claim code again. If you're seeing an error message that the Amazon.co.uk Gift Card* has already been redeemed, it's likely to be because the code has already been applied to your account. To check whether the funds are already on your account, view your Amazon.co.uk Gift Card* balance in ˜Your Account". If you're still having problems, check the Amazon.co.uk Gift Card* Terms and Conditions to make sure your order meets the rules and restrictions for paying with an Amazon.co.uk Gift Card*.

5. What if my order is more than the value of the Amazon.co.uk Gift Card*?

If your order total is more than your Amazon.co.uk Gift Card* balance, you will need to pay for the remaining balance with an additional payment method.

*Restrictions apply, see www.amazon.co.uk/gc-legal.

Hawaiian Tropic Sun cream Bundle

1. How quickly will I receive my order once I have placed it?

All orders placed before 2pm Monday to Friday will be dispatched on the same day under a Royal Mail 24 Hour Service.

2. I have not received my items, who do I contact?

If you have not received your items please contact 'The Suncare Shop' on postoffice@thesuncareshop.com or 01273 254 254, who will be able to provide you with an update.

3. Can I order a different product?

No, you are unable to exchange the gift on offer for an alternative brand.

4. Are there alternative Sun cream Bundle packs available?

No, the packs that are available to you can be found at www.thesuncareshop.com/postoffice, no alternative packs are available.